No life in the foam, scratches everywhere and cheap oil slicks all over the metal parts I guess for “shine”. But I got nothing. I wanted to make this post in case anyone was curious about ordering a chair from Crandall Office. Given that Crandall is around $500, the additional price for a new chair and Steelcase warranty is worth it to me. Of course, this is not including the extra tools I had to buy, or my time and energy spent due to their oversight. So I emailed David Crandall about this (and sent a video of the issue in question), and he promptly replied that they would send a replacement. I think the reason I was originally having the upper back problems with the Leap might've been due to soreness from working out at the gym because the night before I sold it, it felt pretty great. 12y may even be more time than the reailter is in business, but you can be sure the manufacturers (which have been here for decades, at least the 2 I mentioned and Steelcase themselves) will be around in 10+ years. I went and tried the chair out again at a showroom and it was amazing. The extra seat cushion definitely makes a difference though. If I spent 300 I would be happy but 500 I would be kind of upset. Instead, yesterday, I received a couple of emails from UPS, one which stated I had a delivery coming that day and the other stating that there was a pick up scheduled for the day after. Fully assembled: https://imgur.com/a/QEkcmeb. Get reviews, hours, directions, coupons and more for Crandall Office Furniture, Inc. at 608 Callaghan St, Greenville, MI 48838. The Secretlab Titan looks great but I don't like the fact that the fabric version doesn't come in all black and their return/refund policy is trash. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. A large part of the appeal of buying from Crandall, for me, is their 12 year warranty. Last Name. My Leap V2 will be an extra $100+ ($450 after tax) from here but I think it's worth it. I had been going back and forth about getting a new chair for a little while now. Reviews (1) Crandall Office Furniture’s Steelcase 458 Sensor aftermarket gas cylinders have been constructed to meet original OEM chair specifications and are built to last. I have to schedule a pick or take it to the UPS store. The seat felt AMAZING when I first sat down and it still does. Zero complaints regarding my tailbone since I switched over from the MARKUS. Office Furniture in Greenville, MI. That’s a killer deal. 20% OFF Crandall Office Coupon & Coupons for October 2020. That and this review makes me think purchasing new is much more worth it, especially since I’m not leaning towards the gesture. Customer service is just okay. The Leap V2 just doesn't have that, I feel like the back of the chair isn't tall enough. It was little bit dirty in parts, with a few scuffs, which isn't surprising for a remanufactured chair (although they could throw in a free dusting). This is how I learned that I had to take apart the defective unit and get it ready to be picked up by the next day. It was a great chair for about 6 months but it quickly turned into a nightmare. Also a big reason I’m hesitant to purchase from Crandall. Menu & Reservations Make Reservations . Crandall sent me one of the extra padded cushions when I reached out to them (around the time they added it as a purchase option) and it made a huge difference in how long I could sit in the chair. When I shift it up and down along the back of the chair, it often gets stuck or one side will go up and the other will get stuck and vice-versa. Crandall Office Furniture The Leader in Remanufactured Office Chairs & Chair Parts Since 2002. Relatively poor communication and a lack of care/empathy for the customer. I received my chair promptly. I’m actually considering returning the replacement for a refund and buying new as well. 20% off (2 days ago) Crandall Office Furniture opened in May 2002 to provide used and refurbished seats to the office furniture dealer community. Beyond The Office Door, LLC is an online retailer of office furniture products founded by Greg Knighton while he was still a college student in 2005. Find 3 listings related to Crandall Office Furniture in Ada on YP.com. And I cant decide between a Leap or something else. I don't recommend the chair to anyone. Crandall's site is up-to-date and accepts various forms of electronic payment (I used PayPal). It has to be the chair as I haven't changed anything else in my life (same mattress, car, chair at work, etc). I’m so sad. It did take a while to ship but that was to be expected due to COVID-19 and the impact its had on businesses. Watch Queue Queue I'm used to being able to lean my head back against the MARKUS' head rest but the Leap V2 doesn't come with one unless you order it from Steelcase. One of the best Furniture Stores, Retail business at 130 Salem Dr, Owensboro KY, 42303. I went and tried out both the Herman Miller Aeron and Embody but neither of them were better than the Leap V2. Of course, they have 30 day return policy, so I planned to send it back if 1) and 2) were not satisfied (and I let him know that's what I'd do). Crandall Office Furniture, Inc. is a Michigan Domestic Profit Corporation filed on June 12, 2002. I went to a showroom today to try out the HM Embody and Aeron and they felt pretty great overall. Get directions, reviews and information for Crandall Office Furniture in Greenville, MI. I have an electric sit/stand desk so I'm able to adjust my desk at a perfect height according to the videos. Taking a chair apart to return it can be a big pain and you'll need a pipe wrench and long flat screwdriver. Business Rating: *Please rate the business. Absolutely fabulous. I have upper/mid back pain. The Embody isn't high enough but they do sell 3rd party head rests for the Aeron. I’m seeing more negative reviews of Crandall which is making me suspect some of the positive reviewers on reddit. Close Submit Review. Clearly nobody had put in any effort to fulfill my request 2). Totally not worth the $570 I paid for it and so I ended up selling that too. So you have to mess around with it and hope you have it just right. I’m 5’11 and don’t miss having a headrest, but I understand how one is attracted to it. 10 characters minimum. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. The typical life span of a office chair gas cylinder is 4-7 years, depending on use and abuse. Ultimately I think it's just not the chair for me. it just feels like my middle to upper back hates me when I lean back and something to catch and support my neck would be perfect for this chair. I think they designed it that way to try to allow it to be easily moved, while also allowing it to lock into place without any locking components, and I agree with you, the design seemed to miss the mark a bit, but being able to fine tune where that lumbar hits your back is nice too. Luckily there's a Lowes just 15 minutes away--and I got there in time. Exactly how I feel! I'm a bot, bleep, bloop. 13 customer reviews of Crandall's Home Furnishings. I actually emailed Crandall about how clean the product is since I’m a clean freak and that’s important to me. It's now been over 2 months since I placed my order and it was supposed to get delivered on or before 10/21. This was important because due to COVID, I wasn't able to go out and test a bunch of chairs the way I had originally planned and it was important for me to be able to return the chair in case I didn't end up liking it. But honestly I'm underwhelmed with it. I really wanted to love it but I can't keep putting up with this back pain and I don't like the fact that the chair is super squeaky. State. 100 reviews. David Crandall responded that 1) and 2) couldn't be guaranteed, but that I could make a request in the notes, and they'd do their best. Trademark Date; ERGOMATIQ Desks : 05/27/2020: See all trademarks and details in the Full Report. I have chairs with head rest, and they’re good too just not leap v2 good imo. So now, I would have to put together a new chair (also carry the 56 lbs box a couple of flights of stairs--I'm on the top floor of an apt), and return the old one which requires disassembly and packaging. This organization is not BBB accredited. With these tools I was able to take the thing apart, put it back into the box. It was night and day compared to the MARKUS. I don't know what else to buy as I'm not a fan of the Herman Miller Aeron and I'm hesitant to make another purchase unless I can try the chair out first. I also emailed Crandall before my purchase to see if they could 1) ensure that I received a chair with a side activated cylinder and, 2) ensure that my chair was not (excessively) noisy. It's middling. I did quite a bit of research, and perused this sub for reviews before making my purchase. I thought it might've been due to the fact that I have to "break the chair in" and get used to this posture but after a week, it's become unbearable. Glad I read this. The Registered Agent on file for this company is Stephen R Crandall and is located at 145 Honeycreek Ne, Ada, MI 49301. The company's filing status is listed as Active and its File Number is 39049C. The instructions pointed out that you have to adjust this small screw at the top of the gas cylinder to prevent the chair from doing this. The cylinder just wouldn't budge. Whether a party has been afforded procedural due process is a question of law that we review de novo. Not to mention, they have free 30-day returns (Madison makes you pay shipping). Purchases ? TL:DR: Solid end product, but watch out for noisy/defective units. I saw that Crandall was running a 10% off promotion, so I decided to jump on it. Complete Office Chair Refurbishing We will take your office chair that doesn’t roll, won’t go up or down, has beat up arm pads and old, dirty fabric and make it better than new. I've watched countless YouTube videos on how to sit properly and ergonomically. I fully understood that I would not be receiving a brand new chair. This is a solid review. I’m not sure about BTOD either as I’ve heard mixed reviews on reddit as well. Has anyone actually had to invoke it after owning for more than 8-10 years? They did send me a standard cylinder when I'd ordered the heavy duty one, but it seemed to hold me fine and they promptly refunded me the price difference. Edit 1: Apparently I was mistaken about the UPS situation as it regards returning the defective chair. The Aeron felt great but the sides of the chair dag into my thighs, even the size C. Aside from that, I thought it was perfect. I thought I was going to break them when I was trying to adjust them. We can help you with desks, monitors, design, etc. Press question mark to learn the rest of the keyboard shortcuts, Review: Steelcase Leap V2 from Crandall Office Furniture. I may just go with purchasing a brand new chair since it will come preassembled and I can return preassembked and it’s a 15 year warranty and it won’t come with dusty parts still. Share review. That was the main reason I decided against buying used, as I didn't want some old smelly chair with someone else's back sweat and farts ingrained in the fabric. Thanks for the review. 20% off (2 days ago) Crandall Office Furniture opened in May 2002 to provide used and refurbished seats to the office furniture dealer community. Yeah the bottom half of my IKEA MARKUS sucked balls but the top half was amazing. Press question mark to learn the rest of the keyboard shortcuts. And I don't think it would be that much different to be honest, but I'm not trying to find out lol I started my return process with Crandall's today. However, it was seriously noisy. So to sum up, I think the end product is good, but the customer service is mediocre. Crandall Office Furniture specializes in refurbishing high quality office chairs and providing office chair replacement parts, such as casters, gas cylinders, arm pads, and more for Steelcase, Herman Miller, Haworth, Hon, and other office chair manufacturers. Whenever I tilt forward and back, the gas cylinder and the plastic on the back of the chair both creak. The extra padded seat cushion wasn't an option yet when I ordered, and the standard cushion gave me butt pain that persisted beyond the week I gave it to "break in". I emailed several local dealers and got a few quotes for a new Leap that were around $750. They seem trustworthy and are very open about their refurbishing process. This is a solid review. Sorry the chair did not work out for you, but that's why we have the return policy we do - so you don't have to suffer just because it wasn't a good fit :) And yes, blooblyblobl's suspicions were correct, we typically go through and check / process returns on Fridays, so we'll get that refund processed as soon as the chair arrives back with us and we can look everything over :), If anyone has any specific questions or anything I can do to help, I'm always available personally, so don't hesitate to reach out! I've e-mailed their customer support and they keep telling me the same thing, that they need to check with their warehouse and that they'll get back to me. Someone has linked to this thread from another place on reddit: [r/officechairs] Review: Steelcase Leap V2 from Crandall Office Furniture, If you follow any of the above links, please respect the rules of reddit and don't vote in the other threads. Embed review. This organization is not BBB accredited. Write a Review Be the first to review Crandall Office Furniture Inc! The lumbar system is pretty janky, and overall I feel like build quality of the Leap V2 isn't as top notch as reviewers had made it out to be. I say weird becuase it's like the chair is meant to have a headrest. I'm not sure. Crandall Office Furniture is the largest used, remanufactured, and refurbished office seating manufacturer in the country. Share your thoughts about this business . Some people really dislike it, which is why we offer the chair without it to save $10. Naturally, by then, Crandall was closed because it was in the afternoon that I received these emails. I wasted about 30 minutes with this and it freaking sucked. I hope you find something that works. Yet my back continues to kill me. Overall, I'd say the chair's condition was just about what I expected: not brand new but also not a garbage dump. This business is no longer at this location. The chair came securely packaged in a large box with tons of paper stuffing and each individual component was wrapped in bubble wrap. Overall, we the Steelcase Gesture performed a bit poorer in our tests than we would have liked. When you buy through links on our site, we may earn an affiliate commission. And yes a pilonidal cyst fucking sucks and the recovery sucks too! Really bummed out as I was looking forward to finally owning a perfect chair, but oh well haha And the extra cushion definitely makes a difference, I love the seat. (Info / ^Contact). $527.67 after the 5% discount. Also seeing the squabble between the founders between them Crandall and other desk/chair furniture retail owners on reddit too doesn’t really comfort me either. I did expect a couple of scratches and dings here and there but as long as the chair was fully functional I did not mind. Again, this is something Steelcase f*cked up with, you just have to hope Crandall sends you a Leap V2 with the side/lever activated cylinder. Steelcase (and other brands such as Haworth or HM) will directly talk and interact to you if you have issues. However, I am not a fan of the top/button activated gas cylinder. Anyways, I ended up purchasing the chair again, but this time with BTOD.com instead of Crandall's. Relatedly, when turning the "upper back force" knob, it made a lot of noise. This isn't Crandall's fault as the Leap V2 was designed this way, at least the older models were. Just merely fixing your original mistake is not the kind of service to write home about. It SUCKS! My main concern was the seat and back fabric as I wanted it to be replaced and redone. Idk, maybe I didn't spend enough time with the chair and my body wasn't used to sitting properly yet? Trademarks may include brand names, product names, logos and slogans. Their site explains how they re-manufacture their chairs, provides graphics and links to their YouTube videos, and overall is a great experience. Bottom line, it doesn’t seem like they care about the customer. I haven’t even set it up and I’m returning. But hopefully this helps you make a more informed decision when purchasing a Leap V2 from Crandall's. If I end up returning it, I'll edit this post and document how the return process went. I just posted an update. Part of me just wants to say "fuck it", and order the Titan. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Crandall also overs a variety of customization options which I thought was great. But if it's not adjusted tight enough, the height lever won't work. This was actually a trial run---I'll be buying more Leap V2's to furnish an office, and I might want to look elsewhere because I don't want to go through anything like this again, especially with multiple units. Do you have a chair you want to sell us? I had minor complaints about both of them but I think my issue is that I need a chair with a tall back that reaches the back of my head. 30 day return policy without a restocking fee and free return shipping. So do with that what you will, but a part of me wishes I would've just gone with Crandall's again. Email. Crandall Office Furniture specializes in refurbishing high quality office chairs and providing office chair replacement parts,... Website | Review now. Which chair has a 15 year warranty? Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. 49 photos. And yeah, I started the return process with Crandall's today. 1 photo. I would be curious to sit in a brand new leap and see how it compares, as the one from Crandall is the only leap I've had the chance to try, but that's not easy these days. My thought and worry is that it’s one of those businesses that just hope that you forget about it and don’t bother after a few years and that you’d rather just purchase another refurb from them than deal with meh customer services. Again it was a bit dirty, there was some weird funk in one of the arm rests, but in good shaper overall. I literally couldn't sit in my IKEA MARKUS for more than 15 minutes before my tailbone pain became unbearable. Slicks all over the phone like some other sketchy Office Furniture Inc, provides and! So old worn parts were replaced so I 'm considering returning the defective chair most comfortable I... Greenville MI 48838 I held up my end of a long day even with long. Does frustrate me because it was 12 ( I used PayPal ) Domestic! Greenville on the first to Review Crandall Office is mostly interested in Steelcase and Herman Miller Aeron and they pretty! 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